FAQ

The turnaround time starts as soon as we have received your samples. If you have sent the samples by post, you receive a confirmation email for this. As soon as the results are known, your certificate with the results appears on your personal portal. You are notified of this by email.

2-3 working days

• DNA sexing

3-5 working days

• Disease tests (except ELISA PDD)

5-7 working days

• Performance genes

10-14 working days

• Kinship analysis
• Colour mutation tests (not applicable to tests that have not yet been developed, or are still in development)
• Species determination
• ELISA PDD

As soon as your analysis is ready, you will receive an email. Your analysis report will appear at the same time on your personal portal, where you can download or share it. For a first submission, be sure to also check your inbox's spam folder!

You can take a sample yourself or have it taken by a vet. When a sample is taken by a vet, your certificate receives a stamp to prevent fraud.

Are you a vet? Then get in touch with us.

Work hygienically when collecting the samples. You can request the following sampling materials from us via our contact form.

To avoid contamination, all samples are preferably collected in our zip bags.

• Zip bags for feathers
• Capillary blood tubes
• Swabs

Send us your complete request via our front desk *, by post * or via your vet.

For more information, see Request your test.

Request your sampling materials via our contact form.

* Address: NeorniLab, Beverlosesteenweg 129, 3583 Paal, Belgium

Fill in the request form (available as a PDF or Excel file on our website) and send it together with your samples. You can also forward the completed form in advance via info@neornilab.be.A complete request consists of: the completed form + the samples.

You will receive your invoice as soon as we have received your complete request.

• At the counter: payment on the spot (cash or digital)
• By post: invoice via email, payment by bank transfer
• Through your veterinarian: payment is handled via your veterinarian

After payment, we begin the analysis. You will receive your certified results via email.

After the analysis or analyses are completed, you receive a certificate with the result, the animal's details and, if desired, your personal details. This certificate always contains a unique certificate code. Using this code, you can later verify the authenticity of the certificate with us, based on the bird's identification (ring/chip). If the sampling was carried out by a vet, your certificate additionally bears a quality mark to prevent fraud. You can download your certificate on your personal portal.

As soon as your analysis is ready, you will receive an email. Your analysis report will appear at the same time on your personal portal, where you can download or share it. For a first submission, be sure to also check your inbox's spam folder!

Your results remain available for as long as your account is active. You can always download your reports and save them locally.

You do not need to create an account yourself. With your first request, you receive a registration link by email as soon as the results are available. You can then set a password yourself. From that moment on, you can always log in with your email address and password to consult your NeorniLab results on your personal portal.

Your results remain available for as long as your account is active. You can always download your reports and save them locally.

In certain situations, a bird has to be tested again. On your personal portal this is shown as "Retest".

This process is fully automatic and your bird is retested as quickly as possible. A retest may be needed for various reasons:

• Poor sample quality
• Insufficient DNA available in the sample (e.g. with fallen moult feathers)
• The test failed or was not successful
• The results deviate from the standard

If insufficient good-quality DNA is available, we contact you to collect additional DNA from the bird in question.

To prevent this, we strongly advise you not to send fallen moult feathers and to always collect several feathers.

Due to unforeseen circumstances, the standard delivery time has been exceeded. As soon as the results are known, they appear on your personal portal.

At NeorniLab we use a DNA test to determine whether a bird carries a particular colour mutation (the so-called "split birds"). In doing so, we distinguish between mutation and colour or phenotype. In most cases, only one mutation is responsible for a colour. In certain cases, however, several mutations may be responsible for a colour, separately or in combination.

For example, in the Orange-winged Amazon (Amazona amazonica) and the Eclectus parrot (Eclectus roratus) there are two blue mutations, namely blue1 and blue2. In the Alexandrine Parakeet (Psittacula eupatria) too, we find an SL ino1 mutation and an SL ino2 mutation. At NeorniLab we therefore do not test for the phenotype, i.e. the colour, but for specific mutations. This is how we can guarantee a 100% certain result.

Good to know

• The mutations we test for are always listed on our website. You can have a bird tested for a specific mutation, or by colour. In the latter case we test for all mutations.
• If you are not sure about the precise mutation, you can on the request form simply note the colour, and we will then test for all mutations that can be detected for the colour in question.
• When you have a possibly split bird tested at NeorniLab, you can always send along samples of a split or mutation bird from the same bloodline. That way you are sure it concerns the same colour mutation. In most cases this will be so.

For a specific analysis or test that we don't yet offer, we'll develop a new test together with you. We first assess feasibility and then ask you to send in reference samples.