Frequently asked questions

You will not need to create a login yourself. On your first application, you will receive a registration link via e-mail as soon as the results are available. You can then set up a password. From then on, you can always log in with your e-mail and password to view your NeorniLab results in your personal portal.

Retest
In certain situations, a bird needs to be retested. This will be displayed on your personal portal as 'Retest'. This process runs fully automatically and your bird will be retested as soon as possible. A retest can happen because of several reasons: 

• Low sample quality 
• Insufficient DNA available in the sample (e.g. in case of shed moulting feathers) 
• Test failed or was unsuccessful
• The results deviate from the standard

If insufficient good-quality DNA is available, we will contact you to collect additional DNA from the bird in question. To avoid this, we strongly advise you not to send ruffled feathers and to always send in several feathers. Find out here which samples are suitable for submission.

In progress
Due to unforeseen circumstances, the standard delivery deadline has been exceeded. As soon as the results are known, they will appear on your personal portal.

You can take the samples yourself or have them taken by a veterinarian. If the sampling is done by a veterinarian, your certificate will bear a seal of approval to prevent fraud.

Upon completion of the test(s), you will receive a certificate with the result, the animal's details and, if desired, your personal details. This certificate always contains a unique certificate code. Using this code, you can later verify the authenticity of the certificate with us using the identification (ring/chip) of the bird. If the sampling was carried out by a veterinarian, your certificate also carries a seal of approval to prevent fraud. You can download your certificate on your personal portal.

Once the results are known, your certificate with the results will appear on your personal portal. 

• 2 to 3 working days
  • Sex determination
  • Disease testing
  • Performance genes
• 5 working days
  • Species determination
• 5-7 working days
  • Kinship analysis
  • Colour mutation testing (not applicable to tests not yet developed, or still in development)